The customer may revoke his contract within two weeks without stating reasons by means of a clear statement (eg. as by letter, fax, e-mail). The period starts from the date on which he or a representative of third party, other than the carrier, receives the goods. To safeguard the withdrawal period it is sufficient to send the revocation. The revocation must be sent to:
ORIGINAL PRODUCT, c / o BROKEN SILENCE, Stadtdeich 27, 20097 Hamburg, Germany, fax: 0049/40/32 52 85 20, firstname.lastname@example.org, phone: 0049/40/32 52 85 28.
For the withdrawal a cancellation form which is provided by ORIGINAL PRODUCT can be used.
If the customer cancels the contract, ORIGINAL PRODUCT recovers any payment which he has made, including the costs of supply (with the exception of additional costs, arising from the fact that he opted for a different method of delivery than the standard type of delivery offered by ORIGINAL PRODUCT), without delay and at the latest within fourteen days from the date back to which the notification of withdrawal of this contract is entered into. For this repayment ORIGINAL PRODUCT uses the same form of payment that the customer has used in the original transaction, unless the customer has expressly agreed otherwise; in any case, the customer will not be charged fees for this repayment.
ORIGINAL PRODUCT may withhold the reimbursement until ORIGINAL PRODUCT has received the returned goods back, or until the customer has proven that he has the goods returned, whichever is the earlier.
The customer must immediately and in any event not later than fourteen days from the date on which he informed ORIGINAL PRODUCT of the cancellation of this contract, return the goods to ORIGINAL PRODUCT, c / o BROKEN SILENCE, Stadtdeich 27, 20097 Hamburg, Germany,. The deadline is met if the customer sends the goods before the period of fourteen days. The customer shall bear the direct cost of returning the goods. The customer only has to pay for any diminished value of the goods, when this loss in value is not due to a necessary handling to ascertain the nature, characteristics and functioning of the goods.
The aforementioned right is not valid for sealed audio or video recordings, if the customer opens or damages the sealed package (unseal § 312 BGB).